Course Introduction:

This course has been designed to provide the delegates with the interpersonal and professional skills required to be more confident and effective as a Manager.

Who should attend:

• Office Managers
• Supervisors
• Top-level Secretaries and Personal Assistants to Executive Directors and Managing Directors
• Senior Secretaries/Personal Assistants considering advancing to Executive positions

The Course Will Cover:

Module 1

• The Nature of Management
• Management skills
• Personal Presentation skills
• The Roles and Responsibilities of a Manager
• Planning, Organisation and Co-ordination
• Problem solving and Motivational Techniques
• Persuasion and Negotiation Skills
• Preparing and Conducting Effective Meeting
• Issues and Crisis Management
• Office Management Skills
• Emotional Intelligence
• Building and Managing a high Performance Team

Module 2

• Performance Management – Setting Objectives and Reviewing Progress
• Introduction to Public Relations and Protocol Management
• Monitoring Work and Quality Control
• Time and Stress Management
• Confidence Building Mechanism
• Security at work
• Health and Safety at work
• Introduction to Managing Human and Financial Resources
• Effective Communications skills and Importance of Communication
• Managing Grievances and Disputes

Course Information:

Course Fee: ‎£3,600/$4,500 + VAT